Insights: flight-cancellation

12 Hours at the Airport: What a Family Trip Taught Us About Travel Disruptions

We were supposed to be in Orlando. Instead, we spent nearly 12 hours at Washington Dulles International Airport (IAD), watched our flight get delayed and cancelled, boarded another plane, were asked to deplane five minutes later, and eventually made the decision to cancel the entire trip. All with three young children, including a one-year-old. It was not quite the family getaway we had planned.